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TNT Training Programs
TNT Training has developed several management and customer service/sales training programs guaranteed to engage participants, accelerate learning, and promote change in your company or organization. They represent the fundamentals of good management, leadership and supervisory skills required in today’s business environment. Programs can be delivered in full- or partial-day formats. Topics include:
Analyzing Employee Training Needs
Bringing Out the Leader in You
Building Budgets: Understanding Basic Financial Management
Building High Performance Teams
Conflict Management
Coaching, Counseling and Disciplining: Handling Difficult Employees
Creating a Team Approach to Service
Creative Problem Solving
Customer Service Clinic
Customer Service Excellence
Customers From Hell
Customers Mean Business
Dealing With Difficult People
Decision-Making and Delegation
Developing an Effective Policy and Procedures Manual
Developing Strong Customer Service Skills
DiSC Sales Strategies
Effective Employee Appraisals: Evaluating and Building Commitment
Essential Communication Skills
Essential Supervisory Skills
Evaluating Training Outcomes
Exceptional Service
Hiring Do’s and Don’ts: Staying Legal in Your Hiring Process
Improving Sales for Profit
Listening
Managing Growth and Change
Management Style Clinic
Mastering Curriculum Development for In-House Training
Motivating Employee
Presentation Skills: The Art of Developing and Delivering an Effective
Presentation
Sales Style Clinic
Secrets of Time Management
Team Building: Working Together Toward Success
Winning Through Customer Service
Contact TNT Training to discuss these and other topics that can be delivered in single or multi-session formats and customized to meet your specific needs.